Dad’s MatterHelp using Dad’s Matter
Get started, put an evidence pack together or find your saved case.
Build your case
- Try it first. Choose See an example case on the home page to explore fictional details. If a case is already in progress, the home page offers to continue it.
- Write down what care looks like. Open Your situation and add your child. In Care & evidence, describe a typical week and attach records that show the care you provide. On a supported phone browser, choose Take photo in the evidence form to photograph a receipt or letter.
- Review and export. Use Gaps & letters to see what you might want to explain. Go to Review & submit to preview and download your PDF.
Common problems
My case is missing
For an account case, sign in and choose Open account workspace. For a device-only case, open Dad’s Matter on the same device and in the same browser and profile you used to start the case. If you started in a social media app’s built-in browser, check there too. Clearing site data or ending a private browsing session can erase the local copy.
If you saved an encrypted backup, open Privacy in the app footer, choose Restore backup, and enter the password you used when saving it.
How do I back up my case or move it to another device?
Choose Case sync to use your Dad’s Matter account. Import existing work from the browser you started in. Wait for Saved to account before opening it on another device.
For a separate copy, use Save backup at the top of the app, set a password and keep the downloaded backup and password somewhere safe. On the other device, use Privacy → Restore backup. Restoring replaces the case in that browser, so save a copy of any existing case first.
The backup password is required to restore the file. Keep it somewhere you can find it later.
The app won’t accept my evidence file
Use PDF, JPG or PNG. The limit is 15 MB per file and 60 MB total. Convert HEIC photos or Word documents before adding them, and check that any PDF you include opens without a password.
My PDF won’t download or a document is missing
In Review & submit, choose Review and download PDF and use the download link once the pack is ready. Check that the document is selected for inclusion. If the app flags an unreadable file, replace it with a readable copy or deselect it and try again.
If the link doesn’t open in a social media app’s browser, try Safari, Chrome or another regular browser. Save a backup first if your case is still open, then restore it in the other browser.
Does the app send my PDF to CMS?
You download the PDF and submit it yourself through the route set out in your notice or the official CMS guidance. Keep a copy of the pack and any submission confirmation.
Still stuck using the app?
Ask in the Dad’s Matter community. For a technical issue, say which screen you were on, what you tapped, and which device and browser you’re using. Leave out names, case references and documents. Read the privacy note before you share.
Ask the community